Reliable service for
your laboratory.
Installation, after-sales support, maintenance contracts and genuine spares — everything you need to keep your instruments running perfectly.
Installation & Service
Professional installation and commissioning by factory-trained engineers. We ensure your instruments are configured correctly and ready for production from day one.
On-Site Installation
Complete setup at your facility including mechanical, electrical and software configuration.
- Site preparation and utilities check
- Hardware assembly and integration
- Software installation and networking
Qualification & Validation
IQ/OQ/PQ protocols for GMP labs with complete audit trail and compliance documentation.
- Installation Qualification (IQ)
- Operational Qualification (OQ)
- Performance Qualification (PQ)
Operator Training
Hands-on training for your team on operation, routine maintenance and basic troubleshooting.
- Instrument operation procedures
- Daily maintenance tasks
- SOP documentation handover
After-Sales Support
Comprehensive post-installation support to keep your instruments running at peak performance. Hotline assistance, on-site repairs and application guidance whenever you need it.
Technical Hotline
Dedicated helpline with <4 hour response guarantee for troubleshooting and remote support.
- Phone and email support
- Remote diagnostics and guidance
- Software troubleshooting
On-Site Repairs
Pan-India field service network for emergency repairs and breakdown support at your facility.
- Emergency callout service
- Hardware repair and replacement
- Performance verification post-repair
Application Support
Method development assistance and workflow optimization by our application scientists.
- HPLC method transfer support
- Sample prep optimization
- Assay troubleshooting guidance
Annual Maintenance Contracts (AMC)
Comprehensive maintenance contracts with scheduled visits, priority service and discounted parts. Protect your investment and ensure maximum uptime year-round.
Scheduled PM Visits
Preventive maintenance visits 2-4 times per year based on instrument usage and criticality.
- Quarterly or semi-annual visits
- Comprehensive inspection and cleaning
- Calibration verification included
Priority Service
Guaranteed <4 hour response time and next-day on-site visit for AMC customers.
- Priority hotline access
- Fast-track service scheduling
- Dedicated service engineer
Discounted Spares
Up to 20% discount on genuine OEM spare parts and consumables for AMC contract holders.
- Preferential parts pricing
- No service call-out charges
- Labor included in contract
Comprehensive Maintenance Contracts (CMC)
All-inclusive maintenance coverage with parts, labor, calibration and unlimited service visits. Complete peace-of-mind for mission-critical instruments.
Full Coverage
All parts, labor, calibration and service visits included with no additional charges.
- Unlimited breakdown support
- All spare parts covered
- Scheduled PM visits included
Calibration Included
Annual calibration with NABL-traceable standards and certificates at no extra cost.
- ISO 17025 certified calibration
- GWP compliance for balances
- Calibration certificates provided
Uptime Guarantee
Contractual uptime SLA with penalty clauses for extended downtime or missed targets.
- 99% uptime guarantee
- Performance benchmarking
- Monthly service reports
Preventive Maintenance
Scheduled maintenance visits to prevent breakdowns before they happen. Extend instrument life, maintain accuracy and avoid unexpected downtime.
Comprehensive Inspection
Thorough mechanical, electrical and software inspection by factory-trained engineers.
- Complete system diagnostics
- Lubrication and adjustment
- Wear parts inspection
Software Updates
Firmware upgrades, security patches and feature unlocking during preventive visits.
- Latest firmware installation
- Security patch updates
- Performance optimization
Documentation
Detailed service reports, performance logs and compliance documentation after every visit.
- Service completion reports
- Parts replacement records
- Performance verification data
Spares Support
Genuine OEM spare parts and consumables stocked locally in India. Fast delivery, full warranty and support for instruments even after manufacturers discontinue them.
Genuine OEM Parts
100% authentic parts sourced directly from manufacturers with full warranty coverage.
- Tecan, Mettler, Thermo Fisher, Sartorius
- Full manufacturer warranty
- No aftermarket or refurbished parts
Local Stock
Critical spares warehoused in India for same-day or next-day delivery without import delays.
- Fast delivery across India
- No customs or import waiting
- Emergency stock available
Legacy Support
We stock spares for discontinued instruments to keep your legacy systems operational.
- Support for instruments up to 15 years old
- Obsolete parts sourced globally
- Lifetime support commitment
Service you can trust.
20+ years supporting laboratories across India with factory-trained engineers and genuine parts.
Need service support?
Contact our team for installation, maintenance, AMC/CMC contracts or spare parts enquiries.
